To cancel your annual or monthly membership:
- Go to your Account page (click on your username in the top right hand corner or click Menu at top right on a phone and select Account).
- Click on the Cancel your recurring payments link at the bottom of the page.
You will be asked to confirm that you want to carry out this action, a confirmation on the page that it has been canceled and you will be sent an email from PayPal to confirm.
If you cannot see the Cancel your recurring payments link, it will be because you have already cancelled the payments.
If you want your Free account, your Bookshelf and all records of your membership deleted please email firstname.lastname@example.org. Otherwise your Bookshelf records will be retained and if you rejoin in the future (using the same email) your Bookshelf will be exactly as you left it.
If you wish to convert your membership type from Premium to Free, delete all but 5 books and magazines from your Bookshelf (you can retain unlimited blogs, websites and online recipes) then contact us and we will convert your membership type.
Please Note: If you have a PayPal account you can also cancel by logging in to your PayPal account, go to your Profile, and click My money. Update your agreement in the "My preapproved payments" section.